Privacy Policy

Ordenza (“we”, “our”, “us”) operates both this website and an AI-powered WhatsApp ordering system used by restaurants. This Privacy Policy explains how we collect, use, and protect personal data when you visit our website or use our automated restaurant services. Please read this Policy carefully before using Ordenza or interacting with our system.

We take care of your personal data and undertake to guarantee its confidentiality and security.

1. PERSONAL INFORMATION WE COLLECT

1.1 Device Information (Website Visitors)

When you visit ordenza.tech, we automatically collect:

• Web browser type and version

• IP address

• Time zone

• Cookies installed on your device

• Pages viewed

• Referring websites or search terms

• How you interact with the site

This information is used purely for analytics, security, and platform improvement.

1.2 Information You Provide Through the Website

If you contact us, subscribe, or fill any form, we may collect:

• Name and surname

• Email address

• Phone number

• Company/restaurant name

• City/country

• Any message you provide

Providing this information is optional, but some features (such as contacting us) may not function without it.

1.3 Information Collected via WhatsApp Ordering System

When customers place orders through a restaurant that uses ORDENZA, we may process:

• Name

• Phone number

• Delivery address

• Order details (items, quantities, notes)

• Payment method (Cash/Card – card details are NEVER stored)

• Order timestamps

• Conversation text related to the order

• Technical information (message ID, device info from WhatsApp API)

This data is processed only to deliver the ordering service to the restaurant and customer.

2. WHY WE PROCESS YOUR DATA

We process your data for the following purposes:

• To receive and manage restaurant orders

• To forward order details to kitchens/cashiers

• To notify customers about order status updates

• To create analytics and dashboards for restaurants

• To ensure correct system operation

• To improve the performance of our AI systems

• To protect our platform from fraud and abuse

• To provide customer support when requested

We do NOT sell your data.
We share data only as required to operate the service.

3. DATA SHARING

Your data may be shared only with:

✔ Restaurants

To prepare, deliver, and manage your order.

✔ Technical service providers

Such as:

• WhatsApp Business Cloud API (Meta)

• Telegram (restaurant notification system)

• Hosting providers

• Google Sheets / Google Cloud services

These providers process data strictly for operational reasons and follow data security requirements.

We do not share your information with advertisers or unrelated third parties.

4. DATA SECURITY

We protect your personal information using:

• Encrypted communication

• Secure servers

• Access control

• Technical and administrative safeguards

No online system can guarantee 100% security, but we take all reasonable steps to keep your data safe.

5. DATA RETENTION

We retain personal data only as long as necessary:

• Order details → stored for reporting and operational purposes

• Website analytics → stored anonymously

• Contact form messages → stored as needed for communication

Restaurants may request deletion of their stored data at any time.

6. YOUR RIGHTS (EU GDPR + Turkey KVKK)

If you are a European or Turkish resident, you have the right to:

• Be informed

• Access your data

• Correct inaccurate data

• Request deletion (“right to be forgotten”)

• Restrict processing

• Object to processing

• Request data portability

• Not be subject to automated decision-making

To exercise these rights, contact us at:
📩 info@ordenza.tech

We respond to all requests within legal timeframes.

7. INTERNATIONAL TRANSFERS

Your data may be transferred outside the EU (e.g., to the United States) for the purpose of using global technology providers such as WhatsApp API, hosting platforms, or Google Cloud. These transfers occur under appropriate safeguards.

8. LINKS TO OTHER WEBSITES

Ordenza may contain links to external sites.
We are not responsible for the privacy practices of those websites.
Please review their policies separately.

9. LEGAL DISCLOSURE

We may disclose your information:

• To comply with legal obligations

• To protect our rights

• To respond to government requests

• To investigate fraud or misuse

Such disclosures occur only when required by law.

10. CONTACT INFORMATION

For any questions or privacy-related matters:
📩 info@ordenza.tech